Mediscape Global Limited
Privacy Policy
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when completing our Contact Us Form, subscribing to our Bulletins and Booking Chat or Initial Consultation. At all other times, by Using Our Site, you accept the terms of our Privacy Policy
Mediscape Global Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.mediscapeglobal.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when completing our Contact Us Form, subscribing to our Bulletins an Booking Chat or Initial Consultation, at which acceptance is requested. At all other times, by Using Our Site, you accept the terms of our Privacy Policy.
1. Definitions and interpretation
In this Policy the following terms shall have the following meanings:
“Account”
means an account required to access and/or use certain areas and features of Our Site;
“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
2. Information About Us
Our Site is owned and operated by Mediscape Global Limited, a limited company registered in England under company number 13071911 and Registered address at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children or data relating to criminal convictions and/or offences.
a) Data collected: Identity Information including First Name, Last Name; Contact information including address, email address and telephone; Business/organisation information including name and nature, phone number, email address, website address.
How we collect the Data: When you
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contact us through the Website, by telephone post, e-mail or through any other means.
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complete surveys that we use for research purposes (although you are not obliged to respond to them).
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make payments to us, through this Website or otherwise.
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elect to receive marketing communications from us.
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send us an enquiry, book a chat or initial consultation with us.
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use our services.
b) Data collected: Information that you give to us including consulting requirements, enquiry type and description.
How we collect the Data: When you
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contact us through the Website, by telephone post, e-mail or through any other means.
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send us an enquiry, book a chat or initial consultation with us.
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use our services.
c) Data collected: Profile information including postcode, preferences and interests; Technical information including IP address, browser type and version, operating system.
How we collect the Data: Automatically collected.
7. How Do You Use My Personal Data?
· What data we use: Name, email address, contact information, and password.
· Our lawful basis: Legitimate interests to provide users with an account for accessing our services and ensuring a secure and functional registration process.
b) Business information including business/organisation name and nature, phone number, email address, website address
· What data we use: Business/Organisation name, business/organisation nature, contact details (phone, email, website), and other relevant business-related details.
· Our lawful basis: Legitimate interests to facilitate business relationships and communication.
c) Providing and managing your online Account and offline interactions
· What data we use: Name, contact details, login credentials, account preferences, and interaction history.
· Our lawful basis: Legitimate interests for account management and to provide seamless support for online and offline interactions.
d) Providing and managing your access to Our Site
· What data we use: IP address, login credentials, and session activity.
· Our lawful basis: Legitimate interests to manage secure access to the website and prevent unauthorised access or misuse.
e) Personalising and tailoring your experience on Our Site
· What data we use: Browsing behaviour, preferences, and site usage data.
· Our lawful basis: Legitimate interests to enhance user experience by tailoring content and navigation based on user preferences.
f) Responding to information that you give to us including consulting requirements, enquiry type and description
· What data we use: Contact details, details of your enquiry, consulting requirements, enquiry type/description and other information you provide.
· Our lawful basis: Legitimate interests to respond effectively to your enquiry and understand your needs.
g) Administering Our Site
· What data we use: Technical data (e.g. IP address, browser type, device information) and usage analytics.
· Our lawful basis: Legitimate interests to monitor, maintain, and improve the functionality and security of the website.
h) Administering Our Business
· What data we use: Contact details, financial records, and communications with clients or partners.
· Our lawful basis: Legitimate interests to operate and improve business functions, manage relationships, and ensure regulatory compliance.
i) Personalising and tailoring our products and services for you
· What data we use: Purchase history, preferences, and demographic data.
· Our lawful basis: Legitimate interests to align products and services with your specific needs and preferences to improve satisfaction and engagement.
j) Communicating with you
· What data we use: Name, email address, phone number, and interaction history.
· Our lawful basis: Legitimate interests to respond to enquiries and provide updates on services, or consent where legally required.
k) Supplying you with information by email and post that you have opted-in-to (you may opt-out at any time by emailing connect@mediscapeglobal.com)
· What data we use: Name, email address, and mailing address.
· Our lawful basis: Consent to send marketing and informational communications, with the ability to opt-out at any time.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
a) Identity Information including First Name, Last Name
Retained for 7 years after the end of our business relationship to comply with legal obligations (e.g., recordkeeping for tax purposes) or until you request deletion, whichever is sooner.
b) Contact information including address, email address and telephone
Retained for 7 years after the end of our business relationship to comply with legal obligations (e.g., recordkeeping for tax purposes) or until you request deletion, whichever is sooner.
c) Business/organisation information including name and nature, phone number, email address, website address
Retained for 7 years after the end of our business relationship to comply with legal obligations (e.g., recordkeeping for tax purposes) or until you request deletion, whichever is sooner.
d) Information that you give to us including consulting requirements, enquiry type and description
Retained for up to 3 years after resolution of your enquiry or conclusion of the related services, to facilitate follow-ups or for legal and audit purposes. your profile unless explicitly requested for deletion or if necessary for active personalisation.
e) Profile information including postcode, preferences and interests
Retained for 1 year from the last activity on your profile unless explicitly requested for deletion or if necessary for active personalisation.
e) Technical information including IP address, browser type and version, operating system
Retained for 1 year to support analytics, security monitoring, and troubleshooting unless needed longer for legal or compliance reasons (e.g., cybersecurity investigations).
9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
1.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
1.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.]
You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. In addition, Our Site uses analytics services provided by Google, Hotjar and Wix, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. For more details, please refer to our Cookie Policy.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following:
Email address: connect@mediscapeglobal.com.
Postal Address: 167-169 Great Portland Street, Fifth Floor, London W1W 5PF.
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was last updated on 07 November 2024.
